Business Telephone Call Recording

Link valuable customer information to a call and get a clear picture of your customer interactions, to save time and improve efficiency.
If you require a more bespoke solution, then our in-house development team can quickly and efficiently provide a solution tailored for you.

VEI provides a comprehensive range of solutions that enable small and medium sized contact centres to improve performance and operational efficiency while achieving compliance with market regulations and internal policies.

VEI provides a comprehensive range of value added optimisation applications that enable contact centres of every size to improve performance and operational efficiency while achieving compliance with market regulations and internal policies. They maximise the value of interactions with customers in real-time, optimise agent performance and increase customer satisfaction.

VEI’s has range of interaction recording and analytics solutions that enable Trading Floors to meet the growing regulatory requirements for monitoring market abuse. They will ensure regulatory compliance, improve risk management and enhance the efficiency of internal processes.

VEI’s range of public safety and security solutions provide control centres handling emergency calls or managing security operations with 360-degree insight before, during and after events. They provide real-time information and intelligence to improve situational awareness and speed up response.

Installations are carried out by our engineers, all of which are NICE Certified and hold other key manufacturer and industry accreditation including Microsoft, Cisco, Avaya and TIA. The quality of our engineers is key to our continued success and we make a significant ongoing investment in their development. They receive regular training on new solutions from NICE, other manufacturers and all relevant supporting technologies including ITIL.

Business Telephone Call Recording

VEI and our partners provide a comprehensive range of reliable interaction recording solutions and services across many industry sectors. Our highly experienced industry specialists understand your individual business priorities and provide the right solutions on time and within budget. We enable organisations to comply with regulations, mitigate against risk and deliver a superior customer experience.