The following reports are integrated with Call Center Stats PRO 2: Distribution Reports; Answered Calls Reports; Answered and Unanswered Service Level Reports; Unanswered Calls Reports; and, Agent Availability, Sessions and Pause Durations, Call Dispositions, and a Detailed Paused Report and Session Reports.
Asternic Call Center Stats will let you run reports over your companies queue activity, like how many calls were abandoned, how many answered, by whom, call durations, wait times, call distribution per day, week, month, hour, queue, day of week, agent session times, pause durations.
The customer Control and Flexibility Options include every aspect of the physical and virtual relationship on the VEI Platform. These options include:
- Server hosting
- PaaS server virtualization
- Hosted services licensing options
- Third Party SIP Trunking Partner Support and Flexibility
- Fully functional End Point Device Interoperability labs
- Full configuration flexibility and support
All setup and configuration can be managed either through a native web portal. With its powerful feature capabilities, its geographic redundancy failover capabilities and the unsurpassed scalability of PaaS application technology, VEI’s deployment of the Sangoma Hosted PBX application server empowers customers to manage and grow their telephony business on a growing foundation of reliable features housed on a resilient/redundant platform.
VEI supports a Bring Your Own Device model. We currently have all leading telephone devices deployed including Unify (Siemens), Polycom, Cisco, Panasonic, Bria, X-lite, Snom, Aastra, Grandstream, Portico and Yealink.
VEI’s Hosted PBX PaaS can be enhanced with numerous enhancements that can expand revenue opportunities. These include ACD with Call Recording Capabilities and Soft Clients & Diallers.
VEI Unified Communications Suite is one of the easiest to use cloud-based communication solutions for companies that want to focus on their business instead of the business of running a communications platform. VEI-IPT hosted UC solution streamlines communications and also integrates with business data to provide business intelligence so that customers can increase sales, customer satisfaction, or operational efficiencies in extraordinary ways. We offer a complete unified communications bundle that doesn’t ignore the most important modality today: Voice.
VEI’s Hosted PBX Platform-as-a-Service (PaaS) delivers cloud-based PBX functionality encompassing traditional PBX features as well as cutting-edge Unified Communications features. It is available over the Public Switched Telephone Network (PSTN), dedicated IP circuit, or the public Internet for Service Providers to leverage as part of their overall communications and/or Information Technology offer to business customers.