Free Hotel Wi-Fi Is Increasingly on Travelers’ Must-Have List

Today our engineers tweeted a link to a great article in The New York Times about how “Free Hotel Wi-Fi Is Increasingly on Travelers’ Must-Have List”.

We thought it was very interesting as it describes exactly the challenges our clients were facing.

“The public’s expectation switched from ‘It’s nice when you have Wi-Fi’ to ‘You must have Wi-Fi,’ ” said Max Rayner, a partner at the travel consulting company Hudson Crossing. “That evolution is a problem for hotels,” he said, because, just like airlines, hotels are discovering that charges for extra services may account for much of their profit margins. – Free Hotel Wi-Fi Is Increasingly on Travelers’ Must-Have List

What do you think?