Predefined Reports

The following reports are integrated with Call Center Stats PRO 2:

  • Distribution: by queue, by month, by week, by day, by week day, by hour, by URL, and a detailed report.
  • Answered Calls: by queue, by wait time, by agent, by disconnection cause, by duration, transferred calls, and a detailed report
  • Answered and Unanswered Service Level Reports
  • Unanswered Calls: by queue, by disconnection cause, by URL and a detailed report
  • Agent Availability, Sessions and Pause Durations, Call Dispositions, and a Detailed Paused Report and Session Report