Support (24/7)

VEI’s Support Services

Supporting internal IT can be costly, especially when you need 24/7 cover. Many businesses cannot provide dedicated out-of-hours support; others find it difficult to react quickly to faults and security incidents without impacting ongoing projects and operations.

VEI’s Support: Our difference

We do things a little differently at VEI. Here’s what you can expect from our service: Immediate access to skilled resource; Prompt issue resolution; Best practice service management; and, Transparent performance measurement.

Service Flexibility

There is one final service element that we think stands apart: the commercial flexibility of our offering. Using our unique NMS (network management system) and competitive pricing structure, customers can choose different levels of support and management for different elements of their infrastructure, and be charged accordingly.

Professional Services

Our professional services team provide consultancy and project delivery services built around certified expertise and proven experience. Customers can entrust total programme delivery responsibility to us, or may prefer simply to engage specialist resource in support of their own project teams.

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Learn more about Circuit by Unify, the new UC&C app that lets your team communicate and collaborate on the go in a single pane of glass.

The Head of IT in The K Club spoke to us about why VEI were the right choice for their Wi-Fi deployment across the 5-star resort.
Conor, Chris and Lloyd sat down to answer some questions on video about the company, but we threw in a few curve balls.